CUSTOMER SERVICE OFFICER (MANDARIN SPEAKER)

 

Objective:

Interact with customers to provide and process information in response to inquiries, concerns and requests about
products and services.

 

 

Responsibilities:

  • Respond promptly to customer inquiries.
  • Handle, escalate and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Professional communication skills both via the phone and emails with customers.
  • Eagerness to learn and contribute ideas to make continues improvements.


Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree ,
  • any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Must be fluent in Mandarin, English in both written and spoken.
  • Minimum of SPM level.
  • Computer Skills is a must and Typing speed 60 wpm.
  • Experienced in Customer Service.
  • Able to work full time and willing to relocate in Manila, Philippines.
  • To work on flexible shift.
  • Full-Time position(s) available.
  • Experienced candidates may consider for Senior post.
  • Strong leadership skills.
Keywords
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