CUSTOMER SERVICE OFFICER (CHINA)

 

Responsibilities

  • Handle voice and chat support.
  • Provide a strong unique and personalized service.
  • Maintaining and updating customers’ accounts.
  • Responding to customers’ complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem.
  • Collecting customer feedback/information and analyzing customer needs.

Requirements

  • Candidate must possess at least High School / Diploma Holder / Degree Holder (Advantage) or relevant experience.
  • Required skills: Microsoft Office and internet users. Must be computer savvy and good communication & outgoing customer service skills.
  • Strong (Verbal & Written) abilities in Chinese Language; Mandarin.
  • Ability to speak in English is a plus.
  • Able to handle work pressure, fast pace, able to handle demanding customers and bright ideas on problem solving for customers.
  • Sales and Marketing background will be an advantage in work experience.
  • Highly motivated.
  • Must be able to work shifting schedule and public holidays.
  • Must be in 23-35 years of age.

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Aquoz Solution Inc.

We are a leading BPO company specializes in providing high quality and innovative services to the B2B and B2C markets

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    - Juner

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    –Anne

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