• Handle voice and chat support.
  • Provide a strong unique and personalized service.
  • Maintaining and updating customers’ accounts.
  • Responding to customers’ complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem.
  • Collecting customer feedback/information and analyzing customer needs.


  • Candidate must possess at least High School / Diploma Holder / Degree Holder (Advantage) or relevant experience.
  • Required skills: Microsoft Office and internet users. Must be computer savvy and good communication & outgoing customer service skills.
  • Strong (Verbal & Written) abilities in Chinese Language; Mandarin.
  • Ability to speak in English is a plus.
  • Able to handle work pressure, fast pace, able to handle demanding customers and bright ideas on problem solving for customers.
  • Sales and Marketing background will be an advantage in work experience.
  • Highly motivated.
  • Must be able to work shifting schedule and public holidays.
  • Must be in 23-35 years of age.

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Other Careers


  • Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
  • Organizing, attending and participating in stakeholder meetings.



  • Responsible for the daily payment transactions processing (fund in/out).
  • Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.




Respond promptly to customer inquiries.
Handle, escalate and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.


Aquoz Solution Inc.

We are a leading BPO company specializes in providing high quality and innovative services to the B2B and B2C markets

  • "All my teammates are very friendly. There is a strong teamwork. Being in the company gave me opportunities to learn and grow. I love the management effort in organizing company gatherings and charity works."


    - Juner

    Aquoz Testimonials
    Aquoz Testimonials
  • "Being exposed to different cultures from various countries had given me opportunities to learn different languages. Being away from my family and friends in Indonesia makes me home sick at times, but it’s ok for me because we can always depend on each other here."



    Aquoz Testimonials
    Aquoz Testimonials
  • "Working away from home is hard but Aquoz Solutions Inc. became my second home. People here are nice and easy to work with. They value camaraderie which made it easier for employees like me who’s living far away from home to feel welcomed and guided."



    Aquoz Testimonials
    Aquoz Testimonials
  • "I’m thankful at Aquoz Solutions Inc. because it made me enhanced my office skills. The company also boost my self-confidence when it comes in improving my English skills."


    – Wiw Sy

    Aquoz Testimonials
    Aquoz Testimonials
  • "Good place to work and improve social skills."



    Aquoz Testimonials
    Aquoz Testimonials
  • "It’s such a great start to have my first job here at Aquoz Solutions Inc. with all the opportunities and training given. I feel so grateful to be part of this company."



    Aquoz Testimonials
    Aquoz Testimonials
  • "The company environment is so friendly that you won’t feel that you’re new here. Staffs and co-employees are very warm to our new hires."



    Aquoz Testimonials
    Aquoz Testimonials

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