MALAYSIAN IT OFFICER

• Ensure smooth running of the Office Computer Systems.
 Installing and configuring the computer systems and applications
• Monitoring and maintaining the IT systems and networks.
• Management of domain user accounts

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COUNTRY MANAGER (JAPANESE SPEAKING)

• Manage every aspect of our newly expanding operation in country
• Recruit the very best talent in this new market
• Negotiate with vendors and service providers needed for production

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BUSINESS INTELLIGENCE OFFICER

Creating KPI’s Reports by Analyzing/Summarizing the data and turn the unstructured raw data into meaningful and useful information summary that is used and supports decision-making.

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MALAYSIAN CUSTOMER SERVICE OFFICER 

  •    Support customer concerns via phone call, chat and other social media sites.
  •     Provide customers with accurate product and service information.
  •     Maintaining and updating customers’ accounts.

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COUNTRY MANAGER (VIETNAMESE SPEAKING)

• Manage every aspect of our newly expanding operation in country
• Recruit the very best talent in this new market
• Negotiate with vendors and service providers needed for production

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SENIOR COMPLIANCE OFFICER

• Monitoring and Fraud Control.
• Alert the Management real time in case of monetary fraud or loss.
• Production and distribution of High Level KPI Reports, and Real time Alerts. 

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MALAYSIAN OPERATOR SUPPORT OFFICER

  •     Handle B2B chat support and reporting.
  •     Maintaining and updating client’s account.
  •     Provide reports to team leader regarding client’s issues.

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COUNTRY MANAGER (MANDARIN SPEAKING)

• Manage every aspect of our newly expanding operation in country
• Recruit the very best talent in this new market
• Negotiate with vendors and service providers needed for production

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MALAYSIAN TELESALES MARKETING OFFICER

  •     Handles phone calls and sells products to both existing and new customers.
  •     Update new product details to customers.
  •     Achieve and exceed weekly, monthly and annual sales revenue targets.

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COUNTRY MANAGER (INDONESIAN SPEAKING)

• Manage every aspect of our newly expanding operation in country
• Recruit the very best talent in this new market
• Negotiate with vendors and service providers needed for production
• Collaborate with local businesses to acquire all necessary resources and services

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PAYMENT MANDARIN SPEAKER

• Responsible for the daily payment transactions processing (fund in/out), ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.
• Handle all back office duties related to payments.

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OPERATOR SUPPORT

• Handle B2B chat support and reporting.
• Provide a strong unique and personalized service.
• Maintaining and updating clients’ accounts.
• Responding to clients’ complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem.

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COUNTRY MANAGER (KOREAN SPEAKING)

• Manage every aspect of our newly expanding operation in country
• Recruit the very best talent in this new market
• Negotiate with vendors and service providers needed for production

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TELESALESMARKETING OFFICER (INDONESIAN)

• Handling phone calls involving challenging conversations or complex problems.
• Generating and qualifying leads through cold calling.
• Ensuring deadlines and targets are achieved.
• Any other duties and ad hoc tasks as reasonably requested.

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客服服务

  •     处理电话服务,完善和展现最良好的服务。
  •     困难问题与团队合作讨论,并处理全部电话,邮件,即时聊天所出现问题.
  •     可以接受主动打电话给客户.
  •     尝试满足客户的需求以及做到最好的服务。

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CUSTOMER SERVICE OFFICER (CHINA)

• Handle voice and chat support.
• Provide a strong unique and personalized service
• Maintaining and updating customers’ accounts.

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QA TESTER (MANDARIN SPEAKER)

• Perform daily testing with the assigned projects
• Be responsible for supporting and independently completing project tasks
• Identify key drivers of a defined, straightforward problem and proposing solutions

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电销

  •     Handles phone calls and sells products to both existing and new customers.
  •     处理电话和向现有客户和新客户销售产品。
  •     Update new product details to customers.
  •     向客户更新新产品的详细信息。

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MARKETING OFFICER (THAILAND)

• Planning, developing and implementing effective marketing communication campaigns.
• Using the full marketing mix for the company’s marketing communications

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CUSTOMER SERVICE OFFICER (INDONESIAN)

• Handle voice and chat support.
• Provide a strong unique and personalized service.
• Maintaining and updating customers’ accounts.

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CUSTOMER SERVICE OFFICER

(MANDARIN SPEAKER) 

• Respond promptly to customer inquiries.
• Handle, escalate and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.

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EMPLOYEE RELATION OFFICER

(MANDARIN SPEAKER)

• Implements employee activities of the company and resolves issues ranging from simple to complex violations
• Promotes corporate workplace culture compliant to the Code of Conduct
• Assist leaders on employee corrective action programs

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TELESALES MARKETING INDONESIA

  • Handles phone calls and sells products to both existing and new customers.
  • Update new product details to customers.
  • Achieve and exceed weekly, monthly and annual sales revenue targets.

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PAYMENT TEAM LEADER

• Analyze report generated and action / coordinate inter-departmental.
• Monitoring for the daily payment transactions processing (fund in/out).
• Monitoring staff for withdrawal and deposit.
• Perform all other support duties as may be required from time to time.

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IT PROJECT COORDINATOR

• Prepare, join, minute change management meeting (CAB), generate meeting minutes, support change
request review, generate and improve KPI reports
• Maintain project documents in accordance and provide monthly reportsfor internal project review
 

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JUNIOR AUDITOR

• Plan and conduct financial and operational audits, and reviews.
• Ensure compliance of established procedures and guidelines
• Preparation of audit reports outlining audit findings and recommendation.

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PAYMENT OFFICER

• Responsible for the daily payment transactions processing (fund in/out).
• Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.

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Aquoz Solution Inc.

We are a leading BPO company specializes in providing high quality and innovative services to the B2B and B2C markets

GET TO KNOW US
  • "All my teammates are very friendly. There is a strong teamwork. Being in the company gave me opportunities to learn and grow. I love the management effort in organizing company gatherings and charity works."

     

    - Juner

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    Aquoz Testimonials
  • "Being exposed to different cultures from various countries had given me opportunities to learn different languages. Being away from my family and friends in Indonesia makes me home sick at times, but it’s ok for me because we can always depend on each other here."

     

    -Bibian

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    Aquoz Testimonials
  • "Working away from home is hard but Aquoz Solutions Inc. became my second home. People here are nice and easy to work with. They value camaraderie which made it easier for employees like me who’s living far away from home to feel welcomed and guided."

     

    –Angel

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  • "I’m thankful at Aquoz Solutions Inc. because it made me enhanced my office skills. The company also boost my self-confidence when it comes in improving my English skills."

     

    – Wiw Sy

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    Aquoz Testimonials
  • "Good place to work and improve social skills."

     

    -Ana

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    Aquoz Testimonials
  • "It’s such a great start to have my first job here at Aquoz Solutions Inc. with all the opportunities and training given. I feel so grateful to be part of this company."

     

    –Anne

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    Aquoz Testimonials
  • "The company environment is so friendly that you won’t feel that you’re new here. Staffs and co-employees are very warm to our new hires."

     

    –Patrick

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    Aquoz Testimonials

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